One of the tabs on the side broke off.
Whirlpool ice dispenser door flap.
The water dispenser works fine.
Jim for model number msd2734ge.
Somehow the tab or mechanism is not making good contact somewhere for the ice.
I don t known if its the ice dispenser chute door 12 29 the ice door kit 66 73 or the broken tab ice door kit 99 49.
Answer jim to replace the ice door you will need to disconnect the power to the unit and then you will need to remove the screws that are located under the drip tray.
Whatever mechanism that activates the ice to come out of out is extremely touchy.
Once removed lift the dispenser cover off.
This video provides step by step instructions for replacing the ice dispenser door flap on whirlpool refrigerators.